Return Policy

Thank you for shopping at Qween Store. We hope you love your purchase, but if you're not completely satisfied, we're here to help with an easy and transparent return process.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in the original condition
  • It must be returned with original tags, packaging, and receipt or proof of purchase
  • The return request must be made within 7 days from the date of delivery

🕑 Return Window Example: Items must be returned within 7 days of receiving your order.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards
  • Personalized or custom-made items
  • Intimate or sanitary goods 
  • Items marked as Final Sale
  • Items damaged due to misuse or customer error

3. Exchange Policy

We offer exchanges for the same item in a different size or color (if available), or for a different product of equal or lesser value.

To initiate an exchange, please contact our support team at projectqween.com@gmail.com with your order number and exchange request.

4. Return Process

Step 1: Contact Us

Email projectqween.com@gmail.com within the return window and include:

  • Order number
  • Reason for return
  • Photos (if item is damaged or incorrect)

Step 2: Wait for Approval

Our support team will review your request and respond within 1–2 business days with return instructions and the return address.

Step 3: Ship the Item

Once approved, ship the item back to us. You are responsible for the return shipping cost unless the return is due to a defect or error on our part.

Step 4: Inspection & Refund

Once we receive and inspect your return:

  • If approved, a refund or exchange will be processed within 5–7 business days
  • Refunds will be issued to the original payment method

5. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include clear photos of the damaged item and packaging
  • We will replace the item or issue a full refund, including shipping costs

6. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account or credit card again
  2. Contact your payment provider – it may take a few days to process
  3. If you've done all of the above and still haven’t received your refund, email us at Projectqween.com@gmail.com

7. Return Shipping Address

Once your return is approved, you’ll receive the shipping address and instructions by email.
Please do not send your purchase back without contacting us first.

8. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact:

📧 Email: projectqween.com@gmail.com
🌐 Website: https://www.qweenstore.com

We appreciate your support and understanding. Thank you for shopping with Qween Store! 👑