Refund Policy

At Qween Store, customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. This Refund Policy outlines when and how you can request a refund, and under what conditions refunds are issued.

1. Eligibility for Refunds

You are eligible for a refund if:

  • Your return is initiated within 7 days of delivery
  • The item is returned in unused, unworn, and original condition
  • All tags, packaging, and proof of purchase are included
  • The return is approved after inspection by our team

2. When Refunds Are Granted

We offer full or partial refunds in the following situations:

✅ Approved Returns

Items that meet our Return Policy guidelines are eligible for a full refund (excluding shipping costs, unless otherwise stated).

✅ Defective or Damaged Items

If your item is received damaged, defective, or incorrect, we will:

  • Replace the item at no additional cost, or
  • Issue a full refund, including shipping fees

✅ Order Cancellations

  • Orders cancelled before shipping are eligible for a full refund
  • Orders that have already been shipped cannot be cancelled but may be eligible for return/refund after delivery

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Item is used, worn, or damaged due to misuse
  • Return request is made after the allowed return window
  • Product is a non-returnable item (e.g., intimate items, custom-made items, final sale items)
  • Gift cards or promotional items

4. Refund Method

Refunds are issued using the original payment method used at checkout:

  • Credit/Debit Card – may take 5–10 business days
  • UPI/Wallets – typically within 3–5 business days
  • PayPal or other methods – based on third-party provider timelines

We will notify you via email once your refund has been processed.

5. Partial Refunds (If Applicable)

Partial refunds may be granted in certain cases, such as:

  • Item not in original condition
  • Missing packaging or parts
  • Returned late (outside of return window)

6. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

  1. Re-check your bank or payment account
  2. Contact your payment provider (some banks take extra time)
  3. If you still haven’t received it, email us at Projectqween.com@gmail.com

7. How to Request a Refund

Step 1: Contact Us

Email us at Projectqween.com@gmail.com with:

  • Order number
  • Reason for refund
  • Photos (if applicable – damaged or incorrect items)

Step 2: Wait for Approval

We’ll review your request and provide instructions within 1–2 business days.

Step 3: Return the Product

If return is required, we will provide a return address and steps. Once we receive and inspect the item, the refund will be processed.